Política de Reembolso

1. Money-Back Guarantee Rules

In addition to refund rights available under applicable laws, you may be eligible for a refund under our Money-Back Guarantee if all of the following conditions are met:

• You made a purchase directly on our website, and the money-back option was presented to you during the checkout process.
• You contact us via email at support@serenesphere.me within 30 days of your initial purchase and before the end of your subscription period.
• You can demonstrate that you have actively followed the assessment plan by providing screenshots from the platform as proof of engagement.

The Money-Back Guarantee applies only to the trial payment of $1.99 and does not apply to any subscription fees. The Money-Back Guarantee does not apply to personal reasons (not liking the product, unmet expectations) or financial reasons (unawareness of paid service, trial conversion, automatic renewal).

Important Statement:

The Money-Back Guarantee applies only to the trial payment of $1.99 and does not apply to any subscription fees. The Money-Back Guarantee does not apply in the following situations:

• Personal Reasons: You do not like the product, it did not meet your expectations, or you changed your mind.
• Financial Reasons: You were unaware that the service was paid, the trial converted into a subscription, or the subscription renewed automatically.

2. General Refund Rules

Fees paid are generally non-refundable and non-exchangeable, unless otherwise specified in this policy or required by applicable law.

• California and Connecticut Residents: Cancel within three business days after purchase for a full refund.
• EU Residents: 14-day withdrawal right for unaccessed digital content. Right lost once content is accessed with prior consent.

3. Subscription Policy

Subscriptions automatically renew after the 7-day trial period unless canceled before the trial expires. Once the trial has ended, subscription fees are non-refundable. However, you may cancel your subscription at any time, and the service will continue until the end of the current billing cycle. No further charges will be applied after the cancellation.

Once your subscription is canceled, you will lose all access to the platform, including the ability to view, download, or retrieve any reports or assessments previously generated. Re-entering the platform will require a new subscription.

4. Guarantee Conditions

This Money-Back Guarantee specifically applies to:

• Trial Payment: The one-time fee of $1.99 USD for the trial period. A full refund will be issued if the conditions in Section 1 are met.

5. Requesting a Refund

To request a refund, please follow these steps:

• Contact Us: Email support@serenesphere.me within the applicable time frame (30 days for general purchases, 3 business days for California/Connecticut residents, 14 days for EU residents).
• Provide Proof: Include any necessary proof of purchase and evidence that you followed the plan, such as screenshots.
• Processing: Refund requests will be processed within 7-10 business days of receipt. Approved refunds will be returned to the original payment method.

6. Non-Refundable Items

Certain products and services are non-refundable, including but not limited to:

• Services already rendered or assessments fully completed.
• Digital content accessed after purchase where withdrawal rights do not apply.
• Subscriptions renewed automatically unless canceled within the applicable refund window.
• Subscription fees after the 7-day trial period.
• Subscription fees in general, as the Money-Back Guarantee does not apply to subscriptions.

7. Contact Us

If you have any questions about this Refund Policy or your specific case, please contact us at: