
Última actualización:
07/05/2025
In addition to refund rights available under applicable laws, you may be eligible for a refund under our Money-Back Guarantee if all of the following conditions are met:
The Money-Back Guarantee applies only to the trial payment of $1.99 and does not apply to any subscription fees. The Money-Back Guarantee does not apply to personal reasons (not liking the product, unmet expectations) or financial reasons (unawareness of paid service, trial conversion, automatic renewal).
The Money-Back Guarantee applies only to the trial payment of $1.99 and does not apply to any subscription fees. The Money-Back Guarantee does not apply in the following situations:
Fees paid are generally non-refundable and non-exchangeable, unless otherwise specified in this policy or required by applicable law.
Subscriptions automatically renew after the 7-day trial period unless canceled before the trial expires. Once the trial has ended, subscription fees are non-refundable. However, you may cancel your subscription at any time, and the service will continue until the end of the current billing cycle. No further charges will be applied after the cancellation.
Once your subscription is canceled, you will lose all access to the platform, including the ability to view, download, or retrieve any reports or assessments previously generated. Re-entering the platform will require a new subscription.
This Money-Back Guarantee specifically applies to:
To request a refund, please follow these steps:
Certain products and services are non-refundable, including but not limited to:
If you have any questions about this Refund Policy or your specific case, please contact us at:
Email: support@serenesphere.me
Address: NOVA LEARN FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
Aviso legal: El sitio web, la aplicación y los servicios de SereneSphere están diseñados para comprender mejor tus rasgos mentales personales. Nuestros productos y servicios no están destinados a diagnosticar, tratar, curar o prevenir ninguna enfermedad. No deben sustituir el asesoramiento o intervención médica. Consulta a un profesional de salud calificado para tomar decisiones médicas.

Aviso legal: El sitio web, la aplicación y los servicios de SereneSphere están diseñados para comprender mejor tus rasgos mentales personales. Nuestros productos y servicios no están destinados a diagnosticar, tratar, curar o prevenir ninguna enfermedad. No deben sustituir el asesoramiento o intervención médica. Consulta a un profesional de salud calificado para tomar decisiones médicas.