Cookie Policy

1. Introduction

This Cookie Policy explains how SereneSphere uses cookies and similar tracking technologies when you visit our platform. Our goal is to provide a transparent overview of what cookies are, the types of cookies we use, and how you can manage your preferences.

2. What Are Cookies?

Cookies are small text files sent to or accessed from your web browser or device's memory. These files store information about your browsing activity and preferences, helping us enhance your user experience and improve our services.

3. Types of Cookies We Use

SereneSphere uses different types of cookies for various purposes:

• Session Cookies: These expire at the end of your browsing session and help us improve site performance during a single visit.
• Persistent Cookies: These remain on your device for a set period and help with login authentication and analytics.
• First-Party Cookies: Placed by SereneSphere to personalize and optimize the platform for your use.
• Third-Party Cookies: Placed by external service providers for analytics, security, and advertising purposes.

4. Third-Party Cookies

We partner with third-party services that place cookies on our platform for analytics, security, and advertising. These include:

• Google Analytics: Helps us track website usage and improve user experience.
• Microsoft Advertising: Assesses the effectiveness of ads displayed on our platform.
• Zendesk: Provides customer support and manages user requests.
• Cloudflare: Ensures security and optimizes website traffic.

5. Why Do We Use Cookies?

Cookies are essential for providing a secure, efficient, and personalized experience on SereneSphere. We use cookies for the following purposes:

• Authentication: Remember your login credentials for easier access.
• Security: Detect and prevent fraudulent activities.
• Analytics & Research: Analyze site usage to enhance our platform.
• Advertising: Ensure relevant advertisements and prevent repetitive ads.

6. Managing Cookies

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. More information on managing cookies can be found in your browser's support documentation:

• Chrome: [Manage Cookies](https://support.google.com/chrome/answer/95647?hl=en)
• Safari: [Manage Cookies](https://support.apple.com/kb/PH21411)
• Firefox: [Manage Cookies](https://support.mozilla.org/products/firefox/cookies)
• Opera: [Manage Cookies](http://www.opera.com/help/tutorials/security/cookies/)

7. Changes to This Cookie Policy

SereneSphere reserves the right to update this Cookie Policy at any time. Users are encouraged to review this page periodically for any changes.

8. Contact Us

For any questions regarding this Cookie Policy or how we use cookies, please contact us: